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Refund Policy

Refund Policy 


If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them, not used or open  and in the original box and/or packaging.

Email your refund requests to support at This email address is being protected from spambots. You need JavaScript enabled to view it.   Please include the words “Refund Request” in the subject line of your email.

Send your written refund requests by first class postal mail to:

SoftTrend | 21B, Street No. 198, Degla, Maadi, Cairo, Egypt

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