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Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them, not used or open and in the original box and/or packaging.

Email your refund requests to support at Please include the words “Refund Request” in the subject line of your email.

Send your written refund requests by first class postal mail to: SoftTrend | 21B, Street No. 198, Degla, Maadi, Cairo, Egypt

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